Responsible Gaming

Self Exclusion

We offer a Self Exclusion facility specifically for those customers for whom gambling has become a serious problem and who wish to restrict their gambling with 32Red Ltd. The Self Exclusion agreement involves a joint commitment between 32Red Ltd. and yourself.

To speak to one of our Player Experience Team members about any concerns you have, or to apply a Self Exclusion, they are available 24/7 to assist. Please call:

0800 018 3904

As an alternative to Self Exclusion, there are also other ways we can protect you. We have the following online tools available which are applied instantly:

  • You can instantly set a daily, weekly or monthly deposit limit on your account. Click here.
  • If you feel like you are spending too much time on site, you can set session reminders to alert you. Click here.
  • Block your account for a set period of time. Click here.

By entering into a Self Exclusion agreement with Golden Lounge Casino you will be prevented from using your account for a period of between 6 and 60 months. We will take reasonable steps to prevent you opening new accounts and during the period of Self Exclusion you must not attempt to re-open your account or open additional accounts. During this period of self-exclusion 32Red Ltd will not distribute any promotional emails.

You will be able to request self-exclusion without contacting our Player Experience Team by using our automated service. This is available by clicking here.

Entering Self Exclusion will not impact any pending withdrawals and the Casino will return remaining cash balances which are eligible for withdrawal at the point of exclusion. If you have outstanding bets in play you will need to contact the Casino following the event to request the withdrawal of any winnings. Bets struck will not be cancelled.

Please note that Self-Exclusion applies only to 32Red, Golden Lounge, Nedplay, Dash, Roxy Palace and Casino Splendido. 32Red Ltd is part of the Kindred Group which operates the following brands under separate British licences: Unibet, Maria, Bingo.com and Stan James. We currently operate separate and exclusive Self Exclusion systems so should you have an account with any of these, then please contact them directly.

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